Passenger Service Agent - Lobby Agent
Menzies Aviation • Edinburgh, Scotland • Posted July 10, 2026
About the Role
Job Details
Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational activities. This role helps create a positive travel experience by assisting passengers with directions, kiosks, baggage procedures, and general airport inquiries while maintaining efficient and organized lobby operations.
What you will be doing