Passenger Relations Officer

The successful candidate will be part of Premium Passenger Services (Airport Operations) unit in SIA's Customer Services & Operations Division.The successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments, and have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded.

Key Responsibilities

• Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)
• Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport
• Handle and resolve escalated passenger complaints
• Perform backroom duties such as monitoring flights and liaising with traffic staff
• Supervise, coach an...