The Parts Counter Sales personnel will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.
Major Duties and Responsibilities:
Determine replacement part required, according to inspection of old part, customer request, or customer description of the malfunction Advise customer on substitution or modification of part when identical replacement is not available Utilize computer to determine part stock number and price Demonstrate equipment to customer and explain functioning of equipment Prepare sales slip or sales contract Receive and fill telephone orders for parts Inspect returned part for defects and exchange defective part or refund money Keep inventory control on cores to be returned Fill salesmen’s orders for new truck parts Prepare wr...