Parts Counter - Heavy Equipment

Parts Counter

We're looking for a motivated and customer-focused Parts Counter Associate to join our team. In this key role, you'll be the face of our parts department-working directly with customers in person and over the phone to provide expert assistance, accurate parts fulfillment, and exceptional service. Whether helping walk-ins or managing phone inquiries, you'll play an important part in ensuring smooth, efficient operations and building long-term customer relationships.

Key Responsibilities:

• Greet and assist walk-in and telephone customers with their parts inquiries in a friendly and professional manner.
• Research and fulfill parts orders, provide estimates, and process requests efficiently.
• Place daily parts orders with multiple vendors and track order statuses.
• Receive, organize, and ship customer parts orders accurately and on time.
• Communicate proactively with custom...