Partner Support Specialist
First Cash, Inc. • Houston, Texas • Posted June 05, 2026
About the Role
Description
Partner Support Specialist
Join the Team at American First Finance as a Partner Support Specialist! The Partner Support Specialist (PSS) drives same‑store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.
Essential Duties & Responsibilities
- Grow same‑store utilization and funded volume from existing merchant partners
- Build and maintain strong, trust‑based merchant relationships
- Deliver in‑store and virtual training to drive financing awareness and usage
- Conduct regular store visits and outbound calls to support merchant performance
- Ensure in‑store marketing is properly displayed and maintained
- Respond quickly to merchant needs and coordinate solutions
- Maintain accurate CRM activity and manage daily territo...