OSPL Investor Hub Customer Service Officer
OCBC Bank • singapore, singapore • Posted June 30, 2026
About the Role
1. Customer Interaction and Support
- Provide prompt and professional service to customers.
- Handle customer enquiries, complaints and resolving issues relating to the accounts, trades and services efficiently.
- Guide customers on using self-service options such as online trading or mobile apps.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Assist customers with account openings, estate accounts, account closures, share and fund transfers, settlement instructions, maintenance of personal information, trading eligibility requirement such as CAR/CKA/SIP.
- Ensure that all documents and transactions handled over the counter are reviewed with relevant supporting documents, processed accurately and efficiently.
- Stay informed about OSPL products, services and processes to effectively respond to cus...