Order to Cash Operations/Collections Support Analyst

Responsibilities

• Process customer account creation and amendment
• Process A/R billings, customer invoicing and adjustments
• Understand the end-to-end process of billing and customer invoicing
• Understand and perform Accounts Receivable supervisory role if and when needed
• Provide required business unit reporting and other required information, when needed
• Track and reconcile daily/monthly volumes and metrics
• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
• Investigate situations where invoices and customer information requirements may contradict
• Participate in analysis and brainstorming sessions deriving actionable data from quality insights
• Act as a subject matter expert of billing and customer invoicing
• Follow up on overdue accounts via phone calls, emails, and written communication
• Negotiate payment a...