Order Management (OM) Team Manager

Position Summary

We are seeking an experienced and detail‑oriented Order Management Team Manager to lead a high‑performing team responsible for accurate order processing, fulfillment execution, and operational efficiency. This role plays a critical part in driving system and workflow automation, eliminating manual effort, and improving speed and accuracy through data‑driven, Lean Six Sigma–based methodologies.

The ideal candidate is a strong people leader with deep order management expertise, strong process engineering skills, and a passion for continuous improvement.

Key Responsibilities

Team Leadership & Operations

• Manage, coach, and grow an Order Management team, including hiring, training, performance management, and workforce planning.
• Oversee daily order processing activities to ensure accuracy, timely delivery, compliance, and adherence to SLAs.
• Prioritize work distribution and implement resource‑plann...