Order Management Customer Call Support Analyst (Bogotá)

Job Purpose

The role of the Order Management Customer Call Support Analyst is to support the accurate, efficient and compliant customer order processing as well as managing requests from customers. This role requires a detailed understanding of Order to Cash activities passionated by customer satisfaction and problem resolution.

• Responsible for customer orders administration to achieve the agreed upon service level required for order cycle time, % perfect orders, etc. By analyzing, resolving the issues in case of block using established procedures with the appropriate justification engaging with other related functions according to target lead time you will directly contribute to deliver a positive customer experience.
• As an analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence,...