Order Fulfilment Controller: 3 month contract

O'Brien Recruitment • Cape Town, Western Cape • Posted June 12, 2026

About the Role

We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.

Contract: 3 months
Environment: Fast-paced Digital / eCommerce
Customer Interaction: High


Shift Pattern & Hours


  • Monday to Sunday (rostered)




  • Shifts between 07h00 – 20h00




  • 5 days on, 2 days off




  • Weekend & public holiday availability required




  • Transport provided home after late shifts


    • Key Responsibilities


  • Handle customer, store & courier queries (calls, email, chat & WhatsApp)




  • Proactively manage online orders and resolve delays




  • Follow up with stores and courier partners to ensure on...