Description
Key Responsibilities
PMS Administration & Support
Administer, configure, and maintain OPERA PMS environments across managed and franchise propertiesServe as the primary escalation point for OPERA-related issues, ensuring timely resolution and root cause analysisManage user access, roles, permissions, and security configurations in alignment with IT policiesMonitor system performance, availability, and data integrityStandardization & Process Improvement
Drive standardization of OPERA configurations, templates, and operating procedures across the portfolioIdentify inconsistencies across properties and implement scalable solutions to reduce variationDevelop and maintain SOPs, configuration guides, and knowledge base documentationPartner with leadership to improve franchise onboarding and offboarding processes, reducing friction and variability<...