Ops Support Executive, Digital Care (Team Lead)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners and people. Our diverse workforce of 15,000 has delivered large‑scale, mission‑critical, and multi‑platform projects for governments and enterprises in Singapore and the APAC region.

• Manage service desk team and provide first level technical support
• Respond to support queries via phone, email and remote desktop tools
• Act as escalation point for unresolved cases
• Promote customer service ethic and service management principles
• Report significant issues to service desk managers
• Take responsibility for incident management and request fulfilment
• Ensure staff take ownership o...