Ops Lead PC and SD Manager
Norbeck Technologies Inc • Clinton, Maryland • Posted June 19, 2026
About the Role
Job Title: MSP Operations Lead – Project Coordination & Service Desk Manager
Job Type: Part-Time (will grow too Full-Time)
About the Role
We're looking for a sharp, process-driven Operations Lead to own the full client lifecycle — from signed order to a successful go-live — while keeping the service desk running clean, fast, and within SLA. You'll sit at the intersection of project delivery and day-to-day support, managing both a Project Coordinator and a Service Desk team.
This role is built for someone who thrives on structure, loves closing loops, and knows how to keep multiple moving parts — projects, tickets, clients, and people — from falling through the cracks.
What You'll Own
Job Type: Part-Time (will grow too Full-Time)
About the Role
We're looking for a sharp, process-driven Operations Lead to own the full client lifecycle — from signed order to a successful go-live — while keeping the service desk running clean, fast, and within SLA. You'll sit at the intersection of project delivery and day-to-day support, managing both a Project Coordinator and a Service Desk team.
This role is built for someone who thrives on structure, loves closing loops, and knows how to keep multiple moving parts — projects, tickets, clients, and people — from falling through the cracks.
What You'll Own
- End-to-end project delivery oversight: order → kickoff → milestones → go-live
- Hypercare program management — scheduling, tracking, and closing hypercare wi...