Operations Team Leader

Job Description
To ensure a smooth and efficient operation. The role impacts on the opening, daily operation and closing of the museum. The role is instrumental in creating unforgettable memories for guests and colleagues.

This position oversees the colleague provision of the experience in terms of queue line management, colleague position placement and entering / exiting guests, handling guest enquiries, lost and found, complaints and friendly guest relations.

• Develop the operations team to provide outstanding service through daily supervision of operations at areas that operations are required to assist
• Manages a team offront-line colleagues to include their on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
• Engender a culture of positivity and teamwork within the department, across all levels
• Schedule breaks and if required rota...