Operations Support Officer

CBSM is dedicated to providing accurate and timely processing support for commercial underwriting and policy servicing activities. Our mission is to enhance operational efficiency and service quality, ensuring that we deliver consistent, high-quality service to our brokers, underwriters, and internal stakeholders.

About the Role

The role contributes directly to operational efficiency and service quality by ensuring transactions meet defined turnaround time (TAT), productivity, and accuracy standards.

Responsibilities

• Process commercial insurance transactions and documentation accurately and within defined service-level timelines (TAT).
• Ensure all requests, endorsements, renewals, and policy documentation are completed in accordance with underwriting instructions and company policies.
• Maintain high accuracy and quality in all data entries, documentation, and system updates.
• Adhere to established workflow proce...