Operations Specialist

What We’re Looking For

Tarro is looking for an Operations Specialist to join our growing support organization. This is a new role built to solve a specific problem: the gap between what happens on a customer call and what the client actually needs to know about it.

As an Operations Specialist, you will take calls as your primary function – but your real value is in what you observe, surface, and escalates.

You sit at the intersection of customer experience and client operations, and you are expected to move fluidly between both. When a customer is frustrated, you are not just resolving the moment – you are reading whether that frustration points to something bigger. When a client reaches out, you are not just answering a question – you are assessing whether they are showing early signs of dissatisfaction that need to reach a Client Success Manager or cross‑functional team before it becomes a real problem.

This role requires stronger Engli...