Operations Manager - Payvider Operations
TELUS • toronto, on • Posted June 27, 2026
About the Role
Description
Our team and what we’ll accomplish together
We are THE Tech Company to Watch in the healthcare industry.
As part of the TELUS Health family, the Payvider & Frontline Care Operations team is transforming how healthcare support is delivered across Canada by connecting patients, clinics, pharmacists, and insurers through innovative technology.
Reporting directly to the Payvider Director, you’ll lead a national contact center operation (120‑150 team members) supporting critical healthcare platforms from Electronic Medical Records (Med Access, PS Suite, Medesync) to Pharmacy Operations (Kroll, Ubik, AssystRx) and Health Benefits Management systems. In this highly visible leadership role, you’ll drive operational excellence, build high‑performance cultures, and champion the adoption of advanced automation and AI to deliver best‑in‑class support experiences that enable clinicians and pharmacists to focus on patient care.