Operations Manager (MSB)

Responsibilities

• Oversee daily operations of money changing outlets, ensuring smooth workflows, accurate transactions, sufficient currency levels, and compliance with BNM guidelines.
• Supervise and lead frontline staff, manage scheduling, provide training (including AML/CFT), and drive performance, discipline, and productivity.
• Ensure full compliance with MSBA and AML/CFT regulations, including KYC/CDD, transaction monitoring, sanctions screening, record keeping, and audit readiness.
• Manage cash flow and foreign currency inventory, perform reconciliations, and ensure secure handling of funds.
• Identify and mitigate operational and compliance risks, enforce internal controls, and ensure proper escalation and reporting.
• Maintain high service standards, handle escalations, and ensure transparent pricing.
• Monitor KPIs (sales, errors, compliance) and prepare reports for management.
• Continuously enhance...