Operations Manager – Customer Service Operations (WFO, Cebu)

Leadership in customer service operations requires strong oversight, resource planning, and performance management. Fusion CX is hiring an Operations Manager to lead daily service delivery, supervise team leaders, and drive operational performance across customer support programs. This opportunity is ideal for professionals seeking operations manager jobs in Cebu or leadership roles in call center operations where team development and productivity management are key priorities.

Job Description:

About the Role

You will oversee operational teams, monitor productivity metrics, and ensure customer service standards are consistently achieved. The role involves supervising team leaders, analyzing operational data, and managing resources to maintain efficient service delivery.

Key Responsibilities

• Supervise daily operations and personnel to maintain operational efficiency and service quality.

• Train, coa...