Operations Manager: Customer Service Excellence

Fusion BPO Services Ltd • cebu city, central visayas • Posted June 05, 2026

About the Role

A leading customer service provider in Cebu is seeking an Operations Manager to oversee daily service delivery and enhance operational performance. Responsibilities include supervising teams, analyzing productivity metrics, and ensuring customer service standards are met. The ideal candidate has over 4 years of experience in call center operations and strong leadership skills. This role offers an opportunity for professionals looking to influence service quality and workforce development in a structured environment.
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