Operations Excellence Manager (12 Month FTC)

About The Job

As Operations Excellence Manager, you will support the continued evolution of Pizza Hut IOM (International Operating Markets) operational and guest experience capability.

This role sits at the intersection of customer insight, operational excellence, systems transformation, and franchise partnership. You will identify opportunities to simplify operations, improve guest experience, strengthen operational consistency, and embed smarter ways of working that deliver measurable business impact.

You will combine customer and operational insight with strong project leadership and practical operational understanding to help translate strategy into sustainable execution across our restaurants. This includes leading complex cross‑functional initiatives, improving operational adoption of systems and tools, identifying trends and opportunities within customer and operational data, and supporting franchise partners to deliver consistent improvement.