Operations Director Contract in Toronto
United Way Greater Toronto • toronto, on • Posted June 27, 2026
About the Role
Join United Way Greater Toronto as the Operations Director, driving performance and strategic direction in a contract role. This position focuses on enhancing responsiveness across services and stakeholder engagements.
Accountable to the CFOO, this leadership role involves developing comprehensive strategies to ensure high-quality service delivery. You will lead a team, fostering a culture of collaboration and continuous improvement while aligning operations with organizational objectives. Your expertise will facilitate effective project execution and optimize the use of existing platforms.
Key Responsibilities:
• Align skills and performance standards for customer service
• Create annual work plans that meet departmental goals
• Provide leadership to Senior Managers and associate staff
• Ensure timely and effective execution of operational programs
• Oversee accurate reporting on campaign initiatives
Requirements:
• 5-10 years of work-related experience
•...
Accountable to the CFOO, this leadership role involves developing comprehensive strategies to ensure high-quality service delivery. You will lead a team, fostering a culture of collaboration and continuous improvement while aligning operations with organizational objectives. Your expertise will facilitate effective project execution and optimize the use of existing platforms.
Key Responsibilities:
• Align skills and performance standards for customer service
• Create annual work plans that meet departmental goals
• Provide leadership to Senior Managers and associate staff
• Ensure timely and effective execution of operational programs
• Oversee accurate reporting on campaign initiatives
Requirements:
• 5-10 years of work-related experience
•...