Operations Associate - Incident & Alert Management

Operations Associate - Incident & Alert Management

Parcelly is one of the leading technology companies in the logistics industry specializing in multi-vendor, multi-label parcel shop and micro-depot technology. With more than 4,500 parcel shops (Parcelly Stations) in over 180 cities, we have been ensuring successful parcel collections and returns in the UK and Ireland since 2014. We are expanding into Germany and seek a motivated, detail-oriented individual to join our Operations Team in London.

Base Pay Range

Commitment to pay based on skills and experience; discuss further with recruiter.

Roles & Responsibilities

Internal Alert Management

• Monitor internal parcel flow alerts and scanning event notifications in real time.
• Coordinate responses between the call centre, operations team, and other internal stakeholders.
• Analyse unusual parcel events and take informed decisions to resolve or escela...