Operations Account Manager

Better places, thriving communities.

Job overview

The Operations Account Manager is a key delivery role within Mitie Intelligence Risk & Advisory Services, responsible for the day to day operational management of client accounts and projects across the TRAICE capability.

Reporting directly to the Head of TRAICE, the role focuses on operational execution/efficiency, service quality, client satisfaction and is designed to blend closely and operate in continuous interoperability with the Operations Support Manager, drawing heavily on shared processes, data, planning and delivery coordination. Together, both roles ensure seamless operational execution, resilience, and performance across the business unit.

Main duties

Service Delivery 
• Lead and manage end-to-end service delivery across assigned client accounts, ensuring alignment with contracts, Statements of Work (SOW), SLAs, KPIs and quality st...