Operational Insights Analyst

Operational Insight Analyst

Salary: Competitive + Benefits
Location: Fully Remote

At Travel Chapter, we're passionate about creating memorable holidays and delivering exceptional experiences for our guests and property owners. We're looking for an Operational Insight Analyst to join our growing Operational Insight team and play a key role in shaping how we use data to improve our Customer Services operation.

Reporting to the Operational Insight Lead, you'll turn complex data into actionable insights that help improve customer experience, drive operational efficiency and support business decision-making.

This isn't a role where you'll simply produce reports. We're looking for someone who can identify opportunities, build compelling business cases, challenge thinking and influence stakeholders to make meaningful improvements.