Operation Specialist

Find Global Sdn. Bhd • kuala lumpur, kuala lumpur • Posted June 17, 2026

About the Role

  • Billing & Account Management:
    • Manage the end-to-end customer account lifecycle, including account activation, suspension, and closure, with a focus on billing accuracy.
    • Coordinate with internal teams to ensure timely and accurate delivery of invoices to customers and partners.
    • Handle customer inquiries related to billing discrepancies, credit notes, and payment follow-ups; assist in resolving disputes.
  • Customer & Partner Support:
    • Serve as the primary point of contact for operational and non-technical customer support requests.
    • Coordinate and follow up on post-sales service requests to ensure timely resolution of issues (e.g., contract adjustments, account changes).
    • Monitor customer credit utilization and partner rebate execution; ensure accurate calculation and timely application of incentive and discount policies.
  • Operational Execution:
    • Maintain accurate records and documentat...