Online Diagnostic Technician

Online Vehicle Diagnostic Technician

Location: Nottingham (office based)

Salary: Negotiable depending on experience (between £42,000-£45,000) rising to £55,000

Working hours: Monday to Friday, 8:15 am - 5:15 pm (42.5 hours). No weekends.

Responsibilities

• Diagnose and troubleshoot vehicle issues using the company's diagnostic tools through the remote diagnostic portal.
• Provide technical support and repair advice to customers and their technicians via chat, mail, or phone.
• Interpret diagnostic codes and data, and recommend corrective actions to ensure a fix on the first contact.
• Maintain equipment and software updates, and continuously learn new techniques and tools.
• Work collaboratively with team members, sharing insights and best practices.
• Maintain accurate records of diagnostic procedures and outcomes.
• Ensure high levels of customer satisfaction through excellent servic...