Online Customer Service Officer

The Online Customer Service Officer (Travel Agent) manages customer enquiries and bookings across digital channels, providing professional travel advice, accurate quotations, and post‑sales support to ensure a seamless end‑to‑end travel experience.

• Handle customer enquiries via email, WhatsApp, live chat, and online platforms
• Provide quotations and information for flights, hotels, tours, packages, and add‑ons
• Assist with bookings, amendments, cancellations, and reissues
• Coordinate with airlines, hotels, tour operators, and internal teams
• Advise customers on visa requirements, travel documents, and travel policies
• Manage after‑sales service including schedule changes, disruptions, and refunds
• Handle customer feedback and complaints professionally
• Maintain accurate booking records and customer information
• Support online promotions, campaigns, a...