Officer- Retention Support

Main responsibility is centralizing the process of Liability Letters Issuance under Retention

Core Responsibilities

• Issuing of Liability letters
• Managing customers inquiries relating to Letters
• Work with other stakeholders such as CAD Retention Branches Contact Centre Complaint management team and other stakeholders on ensuring that process flow is well managed to fulfill customers request of the letter
• Vetting the issued letters and ensure that the data figures addressee and letter type matches the originator request.
• Exercising signing power to officiating the letters.
• Documenting letters and updating system on the letter issued
• Reporting and filing.
• Working with the mail team on ensuring that the letters are sent to customers timely.
• Managing complaints and inquiries that may arise relating to letter issuance.
• Client satisfaction index
• Adherence to pol...