NOC Operations Trainee: Incident Troubleshooting & SLA
Nevigate Global Network Sdn Bhd • kuala lumpur, kuala lumpur • Posted June 23, 2026
About the Role
Responsibilities
- Compile reference documentation for internal teams during handover
- Perform fault analysis, classification, and troubleshooting of incidents through the support portal
- Provide network circuits traffic monitoring and updates
- Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA)
- Liaise with customers to provide updates as per the agreed SLA
- Manage and resolve all Level and Level 2 Technical Escal...