NOC Lead

The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company's program. This role manages NOC processes and operations, coordinates with IT and service provider teams, ensures compliance with IT policies and best practices, and works closely with stakeholders to ensure customer satisfaction, continuous improvement, and alignment with program objectives. Key Responsibilities Lead Network Operations Center activities and services Manage NOC processes, workflows, and operational procedures Coordinate with multiple IT teams and service providers Monitor network infrastructure and system performance Ensure adherence to SLAs and performance standards Implement continuous improvement initiatives Provide technical leadership and escalation management Report NOC performance metrics to senior management Required Qualifications Bachelor's degree in IT, Business A...