NOC 12104 - Employment insurance and revenue officers

Job Summary Assess and adjudicate claims and revenue-related files to ensure compliance with program rules and policies. Conduct investigations, resolve discrepancies, and communicate outcomes to claimants and stakeholders. Number of Positions 1 Main Duties Assess eligibility and process claims by verifying documentation, income records, and supporting evidence. Review financial records, payroll, tax and benefit data to identify discrepancies and determine entitlements or obligations. Conduct investigations into suspected overpayments or fraud, including evidence gathering and interviewing relevant parties. Calculate recoveries, arrange repayment plans, and coordinate with other agencies or departments for collection and enforcement actions. Provide clear guidance and information to claimants, employers, and stakeholders regarding program requirements, appeals, and obligations. Prepare and maintain detailed case files, reports, and statistical records using case management systems and ...