Night Resident Services Manager

Job Overview

The Resident Service Manager will work as part of a team responsible for the day‑to‑day operations and resident experience at a residential community.

Main Duties and Responsibilities

• Lead by example, adopting company policies, procedures and values.
• Deliver exceptional customer service to all residents and guests.
• Constantly strive for continuous improvement.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.
• Handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.

Role Specific Accountabilities

• Be the main point of contact, responsible for quality customer service for residents and guests, handling day‑to‑day matters in a prompt and professional manner, with occasional decision‑making and problem‑solving in the absence of supervision.
• Car...