Night Receptionist

FAIRMONT • Knutsford, England • Posted July 08, 2026

About the Role

Job Description

  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
  • Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
  • Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
  • Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
  • Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
  • Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
  • Ensures all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Maintain observation over gu...