Network NOC Incident Response Specialist

Accenture Southeast Asia in Kuala Lumpur is seeking a Technical Support Specialist to handle customer network issues. In this role, you will resolve connectivity faults, manage customer inquiries, and ensure compliance with SLAs. Candidates should have 2-4 years of experience in technical support or NOC environments, strong problem-solving skills, and the ability to communicate effectively with customers. Familiarity with networking technologies and some certifications like CCNA or ITIL are preferred. This role requires a customer-focused mindset and the ability to work well under pressure.
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