National Customer Services Centre Manager

About the job National Customer Services Centre Manager

National CSC Manager

MinimumRequirements:

• Matric (Grade 12)
• A degree in management, business administration and/or marketingdiploma in Contact Centre Management is advantageous but not mandatory
• Valid Code EB driver's license
• A minimum of 7 years of call center experience, with at least 3 years at thesupervisor/management level
• Proven experience in a similar environment (i.e. FMCG, JIT, Supply Chain, Logistics)

Responsibilities:

1. Client Relationship Management

• Develop strong rapport with key clients.
• Build trust, integrity, and confidence in the service provided.
• Manage service levels in accordance with SLAs.

2. Business Development / Improvements

• Drive optimization of basket and volume participation.
• Maintain up-to-date ...