myProcurement Lead

Job Family Group
Procurement & Supply Chain Management Group

Entity
Technology

Job Description

The Procure to Pay Lead (P2P Lead) is responsible for delivering strong user and supplier experience by managing and resolving complex procurement and invoicing queries including identifying areas of improvement in the process. The main purpose of the role is to provide quality support to business end users and suppliers and ensure the compliant procurement process is adhered to within the Coupa platform.

Responsibilities

• Acting as the 2nd line to identify, resolve and develop solutions to the most complex queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team.
• Proactively deepening collaboration with the Level 1 helpdesk team, Coupa support team, third party vendors and internal users to troubleshoot and resolve helpdesk queries.
• Overseeing the day-to-d...