About the Role
Our Client, a Material Engineering company, is looking for a MyHR Portal Content Management Specialist for their Austin, TX/Hybrid location.
Responsibilities:
Portal & Content Operations: Provide day-to-day operational support for the MyHR employee self-service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency. Manage the end-to-end knowledge article lifecycle, including publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement. Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation. Content Quality & Governance Enforcement: Review and remediate content issues impacting employee experience, including: Missing or incorrect topic tagging Incorrect template usage Governance or standards non-compliance