MY - Customer Service Associate (Mandarin Speaker)

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately, they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

Responsibilities

• Provide response to all customer enquiries (online chats, emails and calls) on timely and accurate manner.
• Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
• Strong adherence to SOPs / manuals when performing...