MY - CS - Product Operations
Zeal Group • Kuala Lumpur, Federal Territory of Kuala Lumpur • Posted June 21, 2026
About the Role
Role Summary:
This role sits within the Client Experience department, focusing on understanding Customer Service workflows and operations, and translating them into scalable, system-driven solutions. The Product Operations executive will act as a key bridge between Customer Service and product teams, driving process optimization, automation, and continuous product improvements to enhance operational efficiency and customer experience.
Job Responsibilities:
- Business Process Mapping & Optimization
- Gain a deep understanding of Customer Service workflows and operations within the Client Experience department
- Map out existing manual processes, identifying inefficiencies and risk points
- Design standardized and scalable business processes and SOPs
- Define key functional logic, data fields, process nodes, and exception-handling mechanisms
- Product Re...