Multichannel Customer Experience Specialist

About the Role

The Engagement Center Executive (UAEN) reports to the Engagement Center Manager and operates as part of the centralized Customer Experience team. This role does not manage a team and works closely with Sales & Aftersales operations, Team Leaders, QA teams, and fellow CEC Executives, while engaging directly with customers.

The role is responsible for handling inbound and outbound customer interactions across multiple channels (calls, WhatsApp, live chat, and social media), ensuring a high standard of service delivery. Day-to-day activities include managing customer inquiries, resolving complaints, capturing feedback in CRM systems, and supporting customer engagement campaigns.

The core focus is to deliver a seamless customer experience, ensure accurate information sharing, and contribute to continuous service improvement through customer insights.

Job Purpose

The role holder is ...