Multi-Channel Customer Care Specialist (CRM)

ALORICA COMPANY

ALORICA COMPANY SITES

• Makati
• Marikina
• Sta. Mesa
• Ilocos Sur / Norte

Handle interactions via phone, email, chat, or social media, and are expected to maintain accurate records, follow up on customer issues, and escape complex cases when necessary. The role requires strong interpersonal skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency in customer relationship management (CRM) systems and a commitment to customer satisfaction are key to success in this position.