Merchant Support Executive

Direct Lending is a fast-growing, award-winning lending fintech on a mission to empower people’s lives with simple and responsible financing. Having built a sustainable, profitable foundation, we are now entering a scaling-up phase. Our roadmap is clear: scale our needs-based financing, grow our revenue 5X and become IPO-ready by 2030.

We are looking for a Merchant Support Executive who treats every merchant interaction as a chance to strengthen a partnership. You will be the day-to-day face of Direct Lending for our active merchant network — answering queries fast, untangling issues, and keeping merchants transacting smoothly so they can keep selling and our customers can keep getting approved.

Why Join Direct Lending?

• Voice That Carries: Merchant feedback on your surface goes straight to Product, Operations, and Merchant Acquisition. We fix what you flag — fast.
• Mission-Driven Work: Every smooth transaction means...