Member Services Consultant

This is a role for someone who takes pride in doing things properly and genuinely cares about the people they are helping. You will be the first point of contact for members navigating their employee benefits, including novated leasing, and the way you show up for them will matter.

If you have a consistent work history, a natural curiosity, and you take ownership without being asked, you will thrive here. This is not a role that requires you to have done this exact thing before. It requires you to be the kind of person who learns quickly, improves continuously, and brings warmth and clarity to every interaction.

The organisation is values-driven, sustainability-focused, and genuinely invested in the people who work there.

Responsibilities

• Be the first point of contact for members, delivering end-to-end service with empathy and clarity
• Conduct consultations to guide members through their employee ben...