Member Service Representative - Pensacola, FL
TEKsystems • Pensacola, FL • Posted July 11, 2026
About the Role
TEKsystems is currently hiring Member Service Representatives (MSRs) to support a Fortune 100 Financial Institution in Pensacola, FL
Job Description
As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account-related inquiries. This is a fast-paced, inbound call center environment where you will help members navigate their financial needs while delivering a positive member experience.
Responsibilities
+ Handle a high volume of inbound member calls regarding account services and banking products.
+ Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
+ Research and resolve member concerns while providing accurate and timely information.
+ Navigate multiple computer systems simultaneously while documenting interactions.
+ Maintain compliance ...
Job Description
As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account-related inquiries. This is a fast-paced, inbound call center environment where you will help members navigate their financial needs while delivering a positive member experience.
Responsibilities
+ Handle a high volume of inbound member calls regarding account services and banking products.
+ Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
+ Research and resolve member concerns while providing accurate and timely information.
+ Navigate multiple computer systems simultaneously while documenting interactions.
+ Maintain compliance ...