Medical Support Assistant-Primary Care & Specialty Care Integrated Clinical Community

Summary This position is in the Primary Care (PC) and Specialty Care (SC) Integrated Clinical Community (ICC) at the St. Cloud VA Health Care System and is the first administrative point-of-contact for Veterans, family, and other visitors contacting the St. Cloud VA. This position will provide administrative support to clinical staff members and Veterans, in addition to overseeing the daily clerical functions of scheduling in all PC ICC and SC ICC areas. Responsibilities Communication Demonstrates positive people skills in interactions which reflect caring, service orientation, professionalism, understanding, helpfulness and concern toward Veterans, visitors, and other employees of the Medical Center in both verbal and written communication. Maintains Veteran rights, confidentiality, and individuality. Resolves issues at the lowest level and in a timely manner. Set limits/boundaries which are clearly defined within the MSA/Veteran relationship. Have Advanced knowledge of medical termin...