Medical Support Assistant (Advanced)

Summary The incumbent serves as an Advanced Medical Support Assistant in the Primary Care-Medicine service line at the Minneapolis VA Health Care System. The incumbent's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL ), patient processing and customer service Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties of this position are, but not limited to: Customer service: greets and check-in patients, assists patient with mobile check-in if needed; gathers medical information if needed; refers patients to the appropriate member of the health care team as needed; reports backlogs, difficulties in meeting deadlines, and uncooperative physicians; documents complaints; ability to identify cus...