Medical Administrative Assistant-Mental Health

Summary The Medical Administrative Assistant (GS-7) serves as a key member of the Mental Health Service Line (Telemental Health Program), scheduling and coordinating complex appointments, consults, and clinic operations to ensure the timely, efficient and Veteran-centered access and delivery of virtual mental health services to Veterans. Responsibilities Duties include but are not limited to: Schedule, cancel, reschedule, and coordinate in-person and virtual mental health appointments using VA scheduling systems (Vista/CPRS/ISS/CTM) and established scheduling directives. Manage active and pending consults, recalls/return-to-clinic requests, electronic waiting lists, open encounters, VeText communications, and other workload-management tools to support timely access to care. Communicate with Veterans, family members, providers, and interdisciplinary team members to coordinate care, resolve scheduling issues, and provide information consistent with privacy and customer service standards....