Marketing Research Advisor, Voice of Customers and Advisors

Build the future with us. As a Marketing Research Advisor, Voice of Clients and Advisors, you will monitor, optimize, and orchestrate current continuous measurement initiatives, design new ones, and provide actionable recommendations that positively impact the client and advisor experience.

Main Responsibilities

• Take ownership of, enhance, and optimize current measurement initiatives, including their monitoring and the implementation of best practices.
• Design and implement new measurement initiatives for key moments in the client and advisor journeys.
• Explore, analyze, and synthesize Voice of Customer data and feedback, conducting interviews to identify satisfaction drivers and root causes.
• Advise on and operationalize concrete improvement recommendations, including the implementation and follow‑up of experience improvement plans.
• Actively collaborate with and influence various business units, promoting a client‑ and adviso...