MAP Emergency Response Dispatcher
Serco • Lake Charles, LA • Posted June 13, 2026
About the Role
**Position Description & Qualifications**
Are you looking for a career where you can make a significant impact every day? Join Serco as a DOTD Motorist Assistance Patrol (MAP) Emergency Response Unit Dispatcher, supporting the Louisiana Department of Transportation and Development (DOTD) in Lake Charles. Our team plays a vital role in roadway safety, helping detect, verify, and respond to incidents that affect drivers across the state.
As a Dispatcher, you will monitor roadway conditions, communicate with DOTD personnel, law enforcement, and first responders, and coordinate Motorist Assistance Patrol (MAP) units to ensure roads are cleared quickly and safely.
**As a Dispatcher, you can expect to:**
• Operate ATMS iNet software to monitor and control traffic management devices, including CCTV cameras, Digital Message Signs (DMS), ramp meters, and emergency gates.
• Detect and verify roadway incidents (e.g., crashes, debris, disabled vehicles, spills) thr...
Are you looking for a career where you can make a significant impact every day? Join Serco as a DOTD Motorist Assistance Patrol (MAP) Emergency Response Unit Dispatcher, supporting the Louisiana Department of Transportation and Development (DOTD) in Lake Charles. Our team plays a vital role in roadway safety, helping detect, verify, and respond to incidents that affect drivers across the state.
As a Dispatcher, you will monitor roadway conditions, communicate with DOTD personnel, law enforcement, and first responders, and coordinate Motorist Assistance Patrol (MAP) units to ensure roads are cleared quickly and safely.
**As a Dispatcher, you can expect to:**
• Operate ATMS iNet software to monitor and control traffic management devices, including CCTV cameras, Digital Message Signs (DMS), ramp meters, and emergency gates.
• Detect and verify roadway incidents (e.g., crashes, debris, disabled vehicles, spills) thr...